The Company is a Behavioral Health Clinic and as such provides mental health services to clients.  These services are preventive, diagnostic, therapeutic and rehabilitative.  In addition, the Company provides medical services. These services are not provided to clients who are inpatient in a hospital, or nursing home.

Services we offer include Clinical Counseling and Assessment, Skills Building Services (formerly known as Community Based Rehabilitation Services), Family Preservation Services, Peer Support, Family Support, Case Management, Respite Care, Substance Use Disorder Services, Primary Medical Services, and the Recovery and Resiliency program with its associated services.

How often you meet with your provider will be determined between you and your provider according to your specific needs.

Call or speak to the receptionist at the front desk (208-737-9999). Let the receptionist know what service you want to schedule. If you are a new client, please be prepared with the following information. 

• Name 
• Address 
• Birth Date 
• Email
• Phone Number
• Form of Insurance
• Insurance Number

Call or speak to the receptionist at the front desk or make a request through the patient portal.

The average waiting time for an appointment varies a lot. Anywhere from a week to six weeks, but the average is about 3 months.

You may choose to receive a text, phone call, or email reminder message.

Log in to the patient portal and fill out all assigned paperwork. Bring your insurance card to the appointment. If you are bringing in a child for services, bring proof of custody or protection orders, if applicable. Parent/guardian must attend a child’s (under 18) first appointment.

If a child is under the age of four, it is requested that the parent/guardian remain on the premises during provision of services in order for the clinician to be able to consult with them regarding the child’s services.  For children from four to twelve years of age, the clinician will attempt to have continued contact with the parent/guardian either through face-to-face contact prior to or after the session or by telephone contact. The clinicians utilize family therapy with the client present and not present in order to facilitate treatment with the child when appropriate.  For children who are older than twelve the parent/guardian is required to participate in the mental health treatment as appropriate.

You will need to check with your insurance provider to find out what your specific plan requires.

Positive Connections Plus is considered a Primary Care Provider for most services. 

Positive Connections Plus does charge a no show fee of $35 where applicable.

Most services are covered by Medicaid. Our primary care services are covered by most insurances that we accept. We offer services that are not covered by most insurances, but may be covered out-of-pocket.

Please allow your insurance company 4 to 6 weeks to process your claim. If your insurance claim has not been processed in that amount of time, contact your insurance company directly for further information.

Positive Connections Plus will send a claim to your insurance company but you may be responsible for the full dollar amount billed.

You should have received an Explanation of Benefits (EOB) from your insurance carrier that explains in detail the services that were either paid or denied. If you need further assistance determining the reason(s) why your insurance company did not pay for the performed services, please contact your insurance carrier directly.

If you have more than one insurance policy, we will, as a courtesy, submit the charge to the secondary insurance company directly. 

If the claim is denied, you will need to submit a copy of your Explanation of Benefits (EOB)from your primary insurance company. Mail the bill you received, along with the EOB, to your secondary insurance company’s claim processing address.

Please read your bill carefully. A line item adjustment will be printed on your bill if we have received payment from the insurance company. If you are still uncertain, you can contact your insurance company directly.

Positive Connections Plus will, as a courtesy, submit charges to your primary insurance company directly. 

We will need the following information at minimum. It is required that you bring your insurance card to your appointments.

• Insurance organization’s name and address
• Your policy and group numbers
• Policyholder’s name and employer

If you have more than one insurance policy, we will, as a courtesy, submit the charge to the secondary insurance company directly. 

We will need the following information at minimum. It is required that you bring your insurance card to your appointments.

• Insurance organization’s name and address
• Your policy and group numbers
• Policyholder’s name and employer

Positive Connections Plus is happy to work with you on your bill. Please contact the billing department at 208-737-9999 ext. 1111 for more information.  

If you don’t make an arrangement within 90 days of a missed payment or don’t pay the agreed upon amount, your account may be turned over to a collection agency.

• You can call the front office with your credit card information.
• You can come to the office and pay with a credit card, cash, or check.
• You can mail a check with the client’s name.
• You can Venmo to Positive Connections Plus, LLC @PosCnx2023 (Please include client name and be sure to set transaction to private)
• You can pay a balance in the Patient Portal

Positive Connections does not bill worker’s compensation.

A service was rendered and payment has not been received or has been declined by any insurance on file or you have a co-insurance, copayment, or deductible due.

An Advanced Beneficiary Notice is a document where you designate your choice of using Medicaid/Medicare insurance and to inform you of your responsibility to pay for services if Medicaid/Medicare does not.

If you have questions about your bill, please contact our billing department at (208) 737-9999 ext. 1111.

The billing department is available between 9 am. and 3 pm. Monday, Tuesday, and Friday. You may leave a message at any time.